FAQs

Shipping & Handling

Handling Time: 1–2 business days (Monday–Friday)
Shipping Time: 4–9 business days
Cut-Off Time: Orders placed before 5:00 PM EST on weekdays begin processing the same day.

Product Information

Where are your products made?
We partner with skilled makers across Europe and select regions of Asia, focusing on small-batch production and ethical practices. Transparency is important to us — feel free to ask for more details.

Orders & Tracking

Will I get a tracking number?
Absolutely. As soon as your order ships, you'll receive a confirmation email with tracking details.

Can I restock a sold-out item?
No. Once an item is gone, it’s gone. We keep things fresh, exclusive, and limited — that's part of what makes each piece special.

Can I cancel or change my order?
Yes — you can modify or cancel your order within 24 hours of purchase. Just email us at support@henrywhitmore.com and we’ll take care of it.

Returns & Exchanges

What’s your return policy?
We offer free exchanges and easy returns within 14 days of delivery. If there’s an issue with your order, email us at support@henrywhitmore.com and we’ll make it right.

Payments & Taxes

What payment methods do you accept?
We accept all major payment methods: VISA, Mastercard, AMEX, Discover, Shop Pay, Klarna, Google Pay, and Apple Pay.

Shipping Areas

Do you ship internationally?
Not yet — we currently only ship within the United States.

Still have questions?

No problem — just reach out to us at support@henrywhitmore.com. We typically respond within 1 business day.

Contact Us

Email: support@henrywhitmore.com

Business Hours: 9 am to 5pm (EST)

Phone Number: +44 7520 65418